Terms & Conditions



These Terms and Conditions govern your use of the British Groceries website (www.British-Groceries.co.uk) and your relationship with British Groceries (Herein after referred to as British Groceries). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use this site.

The Use of the www.British Groceries.co.uk Site

The British Groceries Site is provided to you free of charge for your personal use subject to these Terms and Conditions. By using the British Groceries Site you agree to be bound by these Terms and Conditions.
These terms and conditions do not affect your statutory rights.

Amendments

We may update these Terms and Conditions from time to time and any changes will be notified to you via the e-mail address provided by you on your order or via a suitable announcement on the British Groceries Site. Any announcements will be within this section of the site. The changes will apply to the use of the British Groceries Site after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the British Groceries Site. If you continue to use the British Groceries Site after the date on which the change comes into effect, your use of the British Groceries Site indicates your agreement to be bound by the new Terms and Conditions.

Prices

The prices listed on British Groceries are stated in good faith. However, you accept that mistakes can be made when uploading prices onto the Site, or that prices may vary between when we display a price and when goods are purchased. Accordingly, we may validate your order before we accept it. Where the correct price is higher than the price displayed on your order we may contact you by e-mail to let you know the correct price and provide you with the opportunity to cancel your order.

Payments

All monies are payable in US Dollar (USD), Euro (EUR) or Sterling (£). You have the option of using our secure online ordering system. For on-line orders we can accept Visa and MasterCard and PayPal.

No goods will be shipped until funds have cleared. All goods remain the property of British Groceries until such time as the full amount has been received. With each order that we deliver to you we shall deliver to you an invoice in respect of that order. If an instance occurs when we cannot fulfil your order, we shall contact you with the offer of an alternative product, or the option to cancel the order in part or full, at such time a refund shall be given for the outstanding balance.

Delivery

Deliveries will be made by our appointed courier or delivery service agent at the address stipulated in your order. It is your responsibility to ensure that someone is available to accept delivery. Any stipulated period of time for delivery shall start from the date on which we accept your order and is approximate only. If we are not able to deliver your goods within 10 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery. From time to time we may offer discounts or free delivery. These offers are available at our discretion and will not include products that may require special handling or packaging. We may deliver the goods in instalments if the goods are not available at the same time for delivery and you are happy for us to do so. 

it is up to you as the customer to check if there are any restrictions or duties involved with your goods, and any charges incurred for this or quarantine fees will be applicable to you as the customer. Orders delivered outside the UK may be subject to customer clearance/charges. British-Groceries is not responssible for this. 

Returns

Risk in the goods shall pass to you on the collection from our depot by the Courier. If, you are not satisfied with the goods contained in your order, or any part of your order or wish to cancel this Agreement for any reason you may do so, within seven working days from the date following the date of delivery of the goods by contacting British Groceries and provide us of an indication in writing of the reason why the goods are being returned; We will credit your credit or debit card with the full purchase price of the goods returned as soon as is reasonably practicable but in any event no later than 30 days from the date of receipt of notification of cancellation (excluding substitute goods or goods returned due to damage or error). British Groceries will have the right to refuse or cancel any order whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, British Groceries will immediately issue a credit to your credit card account in the amount of the incorrect price.

Availability of the British Groceries Site

Although British Groceries aims to offer you the best service possible, British Groceries makes no promise that the services at the British Groceries Site will meet your requirements. British Groceries cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it by email at support@British-Groceries.co.uk and we will attempt to correct the fault as soon as we reasonably can. Your access to the British Groceries Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. British Groceries will attempt to restore the service as soon as it reasonably can.

British Groceries’s liability

British Groceries tries to ensure that material included on the British Groceries Site is correct, reputable and of high quality. However, it cannot accept responsibility if this is not the case. British Groceries will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the British Groceries Site. If British Groceries is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can. In particular, we disclaim all liabilities in connection with the following: • incompatibility of the British Groceries Site with any of your equipment, software or telecommunications links • technical problems including errors or interruptions of the British Groceries Site • unsuitability, unreliability or inaccuracy of the British Groceries Site • inadequacy of the British Groceries site to meet your requirements.

Miscellaneous

British Groceries shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control. A person who is not a party to these Terms and Conditions shall have no right to enforce any term of these Terms and Conditions.

 

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